Frequently Asked Questions

Q: When are you open and closed?
A: We are open Sunday – Monday (7 days a week) from 8 – 10 AM & 3 – 5 PM.  We are closed on New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.  Rest assured, there will be staff here caring for your pets on holidays.  We do not allow drop-offs or pick-ups during closed hours or on closed holidays.  No exceptions.  Thank you for your understanding.


Q: What do I need to bring for my pet’s stay?
A: We provide everything your pet will need.  Dog boarding includes kuranda beds, stainless steel bowls and buckets for food and water, and dry food if needed for each dog.  Cat boarding includes soft beds, bowls for food and water, individual litter boxes, litter, and dry cat food if needed for each cat.  You are welcome to bring a blanket, towel, small bed or crate pad, toys, treats, your own food if preferred and medication if required.  Owners must provide wet food, anything needed to administer medication and a harness or desired collar for nature walks if needed.  We ask that you please do not bring large, oversized dog beds or bowls unless your pet requires a special dish or slow feeder.  PLEASE LABEL ALL BELONGINGS WITH YOUR PET’S FIRST AND LAST NAME.


Q: Can I check on my pet during their stay?
A: Yes, you may call or email to get an update about how your pet is doing.  We will try our best to get back to you the same day.  We kindly ask that you please be patient as we are very busy at times caring for all the animals.  We do not have live access cameras or send photo updates.  Please understand that our staff love and care for each animal as if they were their own.  We do everything we can to ensure your pet is comfortable, eating and has the best stay possible.  We will contact you if there is any issue, concern or emergency.  No news is good news!


Q: Can I tour your facility prior to boarding?
A: Yes, but we only offer tours by appointment.  We do not allow walk-ins during our open hours.  Please call or email if you are interested in a tour and we will gladly schedule a day and time outside of our open hours.

Q: Can I pick up my pet during the day and bring them back later?
A: Yes, but you must notify staff when making the reservation or at drop off if you plan to do this.  A credit card on file is required before any pet under our care leaves the property.  Pick-ups and drop-offs are only allowed during our open hours.  No exceptions.

Q: Can a friend or family member drop off and/or pick up?
A: Yes, however, we will need to confirm feeding, medication, if any and exercise instructions with the owner of the pet prior to boarding if someone else will be dropping off.  We will need a credit card on file for payment or pre-payment is required and the name of who we can release the pet to prior to pick-up.

Q: Can I adjust the dates of my reservation if my departure or arrival changes?
A: Yes, if we have the space to accommodate your pet, adjusting dates and shortening or extending their stay is usually not a problem.  Please call or email if you need to adjust your reservation.  We recommend packing extra food and medication if needed to ensure your pet has enough for their entire stay in the event they need to stay longer.
PLEASE NOTE: We fill up quick and are usually fully booked during holidays and school vacations.  Please plan accordingly around these times.

Q: What vaccinations do you require?
A: We are state mandated to require Rabies vaccination. However, we highly recommend that your pet be vaccinated for the full spectrum of illnesses including DAPP/DHPP (Distemper) and Bordetella (Kennel Cough).  We understand some pets have serious reactions to vaccines or are exempt due to age.  We can still accommodate those pets, but they will be quarantined in an area away from the general population. We are happy to accept a letter of exemption or titer report from your vet if your pet is not able to receive the required and recommended vaccinations.

Q: How is your facility cooled during the summer and heated during the winter?
A: Our facility is designed to allow air flow through the building during the warmer months.  We keep windows and skylights open and have industrial fans running to circulate the air and keep pets comfortable.  There is radiant heat under the floors and three pellet stoves throughout the building to keep the air nice and warm during the colder months.  We also have a backup generator that automatically turns on in the event of a power outage to ensure we always have electricity, heat and running water.

Q: How do you handle medical emergencies?
A: We will reach out to the owner immediately and contact their vet in the event of a medical emergency.  If your vet is not local, we would take your pet to a local vet if needed.  We may also use Midcoast Animal Emergency Clinic in Warren on weekends or after hours.

Q: What is your cancellation policy?
A: Cancellations made with less than a 48-hour notice prior to scheduled drop off will incur a one night’s boarding fee.  A credit card on file and deposit may be required for those who frequently cancel or for holiday reservations.  A credit card must be on file to guarantee any reservation.

Q: What forms of payment do you accept?
A: We accept cash, check, Visa, Mastercard, Discover, American Express, Apple Pay and Google Pay.  The total amount for services must be paid in full before we can release your pet.  There is a $50 returned check fee.

Q: Why was I charged more than expected?
A: This could be due to many different factors.  Please see our rates, policies and extra services for pricing.  An itemized invoice may be requested at check out to show the breakdown of charges during your pet’s stay.   If you believe you were overcharged or that we made a mistake, please reach out and we will do our best to resolve any billing issue.  If we made a mistake, a refund or credit to your account for your pet’s next stay will be issued.

DISCLAIMERS
-We are not responsible for any lost or missing items.  If you are missing an item, please contact us and we will do our best to locate and return it to you.  PLEASE LABEL ALL BELONGINGS WITH YOUR PET’S FIRST AND LAST NAME.

-We reserve the right to separate family pets who are boarding together if they show any signs of aggression towards each other.  There must be no food or toy aggression and no reactivity towards neighboring dogs resulting in aggression towards each other.  This is for the safety of your pets and our staff.

- We reserve the right to refuse a nail trim, bath, grooming or any other service if your pet is aggressive or too difficult to handle.

-We are not obligated to open our doors before we open, after we close, or during our closed hours between 10 am – 3 pm.  It is the owner's responsibility to ensure they are aware of our business hours if they choose to make a reservation and utilize our services at this facility.

-We reserve the right to deny accommodations for anyone who abuses our staff members.  This includes verbal or physical threats, name calling, yelling or harassment in person, over the phone or through email.  Please be kind to our hard-working staff who care for your pets.Add an answer to this item.

We are state mandated to require Rabies vaccination. However, we highly recommend that your pet be vaccinated for the full spectrum of illnesses. We understand some pets will have serious reactions to vaccines, and will accommodate those pets in a quarantined area away from general population.

 We recommend DAPP, Rabies and Bordetella vaccinations for our guests.  (Ask your vet about the addition of Canine Adenovirus Type 2 to boost immunity to respiratory diseases, such as Canine Cough.)  We understand that older pets, and some with certain medical conditions, should not get annual vaccines.  We are happy to accept a Titer Report or an Exemption from your vet. These pets will be housed away from general population.

We use a strict protocol for cleaning our facility. Kennels are cleaned and disinfected each day. In spite of our best efforts, your pet could still contract viruses. Knowing this, we highly recommend you to have your pet fully vaccinated and up to date.  Kennel cough is a very common virus contracted at dog parks, boarding facilities, and anywhere your dog is in contact with other dogs. It is not just picked up in kennels. It can be caused by stress, immune deficiencies, dust exposure and more. Luckily, a vaccine is available in a nasal, oral and injectable form. As mentioned, there are many organisms that can be involved in kennel cough, and not all can be prevented with vaccines. Unfortunately in many cases, a dog can still contract kennel cough even though they are fully vaccinated.  Therefor, a fully vaccinated dog can appear healthy and still be a carrier of the virus. This dog can shed pathogens for up to 3 months.  If you dog has been exposed, the symptoms of kennel cough usually begin 3-10 days after exposure. If your dog is exhibiting symptoms of kennel cough, keep them away from other dogs, including daycare and boarding, for at least 14 days. This is generally how long it takes to completely shed the virus from their system.  Though kennel cough may be common and unpleasant for your pet, it should ease your mind that the infection can usually be treated in a short time, and in most cases, prevented altogether.  CCC requires proof of this vaccination before allowing dogs to board with us in order to help prevent the spread of this disease.   Your pet’s health is our number one concern. 

 We sanitize our kennel daily with an EPA approved sanitizing system that kills viruses and bacteria, deodorizes, and neutralizes mold all in one step.  Thorough cleaning regimes and an open, well-ventilated space keeps the surfaces clean, the air fresh, and minimizes our incidence of contagious infections, such as Canine Cough. We clean and sanitize floors, kennel walls, bowls, bedding, etc. daily. Feces, urine, and general grime is cleaned as well to keep a safe and clean space for your pets.